Establishing Workload Demand for the Business |
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Workforce ManagementOperating Model including Store Profiling
The Operating Model is a detailed software configuration of the corporate method of operation including activities and tasks, time standards, productivity metrics, business drivers, calendars, service levels, structures, minimum staffing levels and many other factors involved in running the particular business.
Store Profiling details the unique characteristics of each store such as opening times, shape of business (sales, footfall, deliveries), physical configuration, product mix, local service proposition and any other specific factors which impact upon the corporate Operating Model.
Workload Demand Forecasting
Workload Demand Forecasting allows an organisation to generate accurate and reliable business level forecasts - sales value, sales units, footfall, deliverables - for the next few weeks in advance as the basis for forward staffing requirements using powerful algorithms and statistical forecasting techniques.
Automatic analysis of historical and recent data for similar days and weeks such as EPoS sales, customers served, footfall, deliveries, queue lengths or unit sales allows the shape of business to be established by department and product groups by time of day/day of week for each type of week.
The forecast business levels are combined with the historical shape of business by time of day, day of week and product group for that particular type of week and with productivity metrics and minimum staffing levels to provide an accurate and detailed staff requirement by task and department throughout the forecast working days and weeks.
Accurate forecasts reflect the real needs of the business in which every location or department and every hour of each day is different but where customer service levels and staff must be balanced precisely.
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