Job Allocation, Scheduling and Time & Attendance for Mobile Workers

Download the new Utility Companies & Mobile Workers Workforce Management Solutions brochure (PDF)

Download the WorkPlace Case Study: Fulcrum Connections(PDF)

Download the WorkPlace Case Study: Severn Trent(PDF)

• The general public demand minimum price increases and improved service, putting a squeeze on overall costs. At the same time, shareholders demand high performance and profitable operations.
• Price control, service delivery and profitability all require essential work to be done in the most efficient way, maximising staff utilisation and meeting required timescales.
• The complexity of managing a geographically spread workforce is constantly increasing, with additional legislation (Working Time Directives, NRSWA, Duty of Care) and flexible working practices (Multi-Skilling, Home Working, Outsourcing).
• Many current IT systems and processes are inadequate to allow the business to Plan, Schedule and Track the workforce in an efficient way.
• The widespread availability of mobile computing offers significant opportunities to improve business processes, but requires a major uplift in functionality for supporting systems, especially in their ability to react in real-time.

WorkPlace Systems workforce management solutions feature:

• Automatic scheduling of work to Field Staff, minimising travel times whilst recognising skills and other operational constraints.
• Real-time Appointment booking through simple web-based screens capable of being deployed within internal or external call centres.
• Issuing of Jobs to Field Staff using paper-based job cards, wireless mobile computing or telephony.
• Graphical schedule update to record the progress of jobs in real-time and to allow the scheduler to react to changes as they occur during the day.
• Tracking of the hours worked and the work performed by the Field Staff, allowing the business to monitor the operation and to understand how effectively the labour costs are spent.

• Improved throughput of at least 5%.
• Increased staff utilisation of between 5% and 15% achieved through reduced travel time and improved allocation of jobs.
• Reduction in absenteeism, overtime and lateness of between 1% and 3% through accurate tracking of working hours.
• Reduction in administration of up to 75%, freeing up an important resource to do more of what they are better at doing.
• Improvement in customer service levels.
• Improved visibility of field force operations.

"We chose WorkPlace Systems because they demonstrated a real operational product backed up by a knowledgeable team of professional services and technical support, who understood our challenge and could make the solution work. We felt WorkPlace would be a good company to partner with and ensure the project was delivered."

"By introducing a new Work Management process we were able to modernise the way we work, removing the reliance on overcomplex legacy systems and reduce the IT support overhead and maintenance costs."

E.ON Energy Services | Fulcrum Connections | Nortel | Severn Trent Water | South West Water | Three Valleys Water

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