Retail
Problems
- Retailers are turning to workforce management solutions to allow them to achieve more for the same, or the same for less.
- They can improve customer service by resolving periods of understaffing and reduce costs by eliminating periods of overstaffing.
- Store managers are spending far too much time behind desks building schedules and authorizing attendance instead of using their valuable skills on the sales floor.
- And having built those valuable schedules, how they can be improved for the next time?
Solution
WorkPlace Systems workforce management solutions feature:
- Interfaces to historical information from POS, customer counting devices, delivery systems and price optimization solutions.
- Forecasting algorithms to accurately predict the complete demand for work for every task in every store at quarter hour level.
- An optimization core that matches the supply of staff to the demand for work using colleague flexibility in employment contracts and multi-skilling.
- An ideal schedule for new stores or peak periods that highlight the difference between ideal and actual.
- Absence management module.
- Time and Attendance module including hardware.
- Advanced reporting capabilities for Head and Regional Offices.
- 'Board-to-store' level budgeting and scenario modeling application to directly translate strategy into action and influence the allocation of store hours across the year.
All delivered via a browser even to colleagues if necessary via a web kiosk.
Benefits
- Save up to 5% of costs by a reallocation of premium payments and a reduction of in-store hours.
- Improve customer service by matching customer volumes with customer facing staff.
- Reduce labor turnover by planning schedules around store staff's individual working time preferences, re-planning flexible contracts to more closely fit in with the store operating model - leading to reduced costs through reduced recruitment and training of new recruits.
- Reduce errors in over-payment and reduce un-authorized absence through better visibility of attended hours.
- Comply with local labor and State laws through rule-based scheduling.
- Reduce the time spent by valuable store managers in scheduling creation and attendance management.
- Provide HQ with near-instantaneous feedback on store operations.
Client Quotes
"The customers are the big winners. Our stores actually improved customer service with a 50% reduction in queue length and at the same time realized labor savings of 3% to 7%. The key to this was the ability to build schedules based not simply on sales, but also on item, invoice, register, customer service, task management and historical data among others. Meanwhile store management benefited by spending 20 fewer hours per week building forecasts and schedules."
Berthold Steur, Project Manager, Metro Cash & Carry
"WorkPlace Systems were able to uniquely redesign and create new rosters that were acceptable to staff, reduced overall spend on labor and assisted in improving customer service by ensuring specified service levels were met, more than justifying our investment in WorkPlace software and services."
David Thomas, Business Development Manager, Country Road
Client References
Albertsons |
Argos |
Armani Exchange |
Babies-R-Us |
Country Road |
Focus DIY |
Fred Meyer |
H&M |
The Home Depot |
Kroger |
Lowe’s Home Improvement Warehouse |
Metro Cash and Carry |
Next |
PETCO |
PetSmart |
Raley’s |
ShopKo |
Shopright |
Stop & Shop |
Toys-R-Us |
Tacoma Goodwill |
Travelex |
Travis Perkins/Wickes |
WH Smith Travel |
Wet Seal |
Winn-Dixie |
Woolworths SA |
World Duty Free
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