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Hospitality

Customer Service is the major differentiator in hospitality. How can you ensure customer service is optimized by having the right staff scheduled at the right time?
How can you tackle the high levels of staff turnover?
Workforce management allows you to grow your business by improvements in productivity, in an environment of regulatory compliance.

WorkPlace Systems workforce management solutions feature:

Sophisticated forecasting techniques to predict the requirements for staff for all seasons in the year.
Bottom up and top down approach to budgeting and forecasting hours and sales.
Schedules planned down to a quarter hour based on anticipated customer volumes, occupancy rates, takings and even the effect of the weather.
Absence management, including using a web-based kiosk to allow requests and track responses, and automatically suggest replacement cover.
Time and the activities captured allowing house/department managers to manage hours, interpret the reason for any discrepancies and to propose improvements.
Commission payments accurately captured and authorized for payment.
Advanced web-based reporting capabilities to allow Head and Regional Offices to better understand how their labor costs are being spent.

Save up to 5% of costs by a reallocation of premium payments and a reduction of operating hours.
Improve customer service by matching customer volumes with customer facing staff.
Reduce labor turnover by planning schedules around staff's individual working time preferences, re-planning flexible contracts to more closely fit in with the outlet operating model - leading to reduced costs through reduced recruitment and training of new recruits.
Reduce errors in over-payment and reduce un-authorized absence through better visibility of attended hours.
Comply with local labor and State laws through rule-based scheduling.
Reduce the time spent by valuable house/department managers in scheduling creation and attendance management.
Provide Head Office with near-instantaneous feedback on operations.

Rank Leisure | Whitbread