Workforce Management Software & Consulting Services

A method of incremental changes to an existing schedule using parameters such as shift start time and duration

A set of rules defining staff entitlements to paid and unpaid breaks for incorporation into scheduling

An existing site which has legacy issues which the scheduling process must adhere to or address

Collective term for the individual tasks which have to be completed to reach a defined service level

Amount of scheduled time which addresses forecast demand

A definition of the make up of an organisation

The physical numbers of customers through an organisational node

A new site, or a site with no legacy issues

A organisational level in the hierarchy of a business

Amount of scheduled time where there is no expected demand

Key Performance Indicators. A series of quantifiable measures to calculate the efficiency and service level of a schedule against demand

The short term reallocation of resource on a short to medium term basis due to changes to forecast demand or absence such as annual leave

Anonymous shifts which have been created to address demand

The end product of matching demand and supply, with named rosters for a specified period of time

The cumulative term for demand related to activities impacting the customer experience

A collection of tasks

Nominated individuals who have had the highest level of training in both the implementation and end use of a system with a view to become system owners

Individual items of work which collectively contribute to the demand profile but which are not dependant on a variable driver e.g. cleaning

Where a task is the preferred task for a staff member

Where a task is able to be performed by a staff member, but where it is only used as an exception

Individual items of work which collectively contribute to the demand profile where the resource required is driven by a variable driver e.g. check-out assistant

An expression of demand