Keeping Coral competitive

Coral, the third largest retail bookmaking business in the UK, use our Online Workforce Management across 1,700 licensed betting shops for 10,000 colleagues. We’re helping Coral to improve service levels, increase staff productivity, reduce costs and reduce administration time.

For Coral to continue its success in a competitive market, they need to keep managing their employees in the right way to give excellent service to customers. Our Schedule and Attendance Management (with USB biometric registration devices) is helping them do this.

They can now deploy the right people in the right place at the right time to meet customer demand and see exactly what’s happening across all shops. Shop managers can quickly and easily create schedules for their shop. They can learn to use the system in just a few hours.

‘It is easy to use for staff, reliable and gives us excellent visibility and control of our workforce. It’s a real example of how cloud has efficiently delivered a reliable, scalable solution of strategic importance to the company.’

Andy Hicks – Central Operations Director at Coral

‘This is one of the fastest large scale Workforce Management deployments in the UK. Without question managing your workforce efficiently is strategically important, cloud services are making this possible.’

Barney Quinn, CEO of Workplace