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Aberdeen Group - Beyond Time and Attendance -
Agility Meets Efficiency in Workforce Management
Agility: The Dominant Theme in Workforce Management
To keep up with the ever-increasing demand to reduce or optimize labour costs in relation to revenue production, corporations are finding that they must make significant changes in how they manage both shift-based and project-based workers. The pressing need is to become agile, i.e., more capable of responding to unforeseen changes in labor availability and labour demand. Automated workforce management (WFM) systems have helped the Best in Class to achieve this agility, resulting in ROI figures from 25% to 450% or more. To compete effectively, other organizations will need to emulate them.
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