Client and Consulting Services for Workforce Management

Click here to download free Workforce Management reference materials.

WorkPlace Systems products are designed with a range of options, parameters, customisable fields, calculation rules, flexible business rules and variable language. This allows the software to be used with little or no modification across a wide range of industries, sectors and countries. To ensure accurate and timely implementation WorkPlace Systems offer a range of professional services to ensure that customers achieve the maximum value for their investment in workforce management.

WorkPlace Systems’ consultancy staff have a particular expertise in the practical application of Workforce Management methods including annualised hours, flexible working schemes, forecasting and optimised scheduling. These innovative Workforce Management methods are used both in the UK and internationally, facilitated by WorkPlace software modules and expertise.WorkPlace Systems offers:

• Consulting services to configure the solution
• Technology experts to ensure the smooth implementation onto the chosen infrastructure
• Change management professionals who can work with or independently of your chosen change management partner
• Project managers who ensure the precise delivery of your solution on time and within budget
• Integration professionals who work in conjunction with your IT and chosen system integrator

Training to achieve positive results and self-sufficiency.

WorkPlace Systems' training team assists you with the process of knowledge transfer. Our goal is to make our customers as self-sufficient as possible which enables you to achieve the maximum usage and therefore the maximum value out of your investment in Workforce Management. Our trainers are experts in their industry sectors and will guide you through the modules that you have selected. Training courses are either conducted at our facilities or at yours, and are either classroom or individually based.

We train customers at all levels of training need, right from system administrators, help desks and system architects through to end users. We offer courses such as:

• All WorkPlace Products
• Application Program Interfaces
• Integration with External Systems
• Centralised Architecture Support
• Help Desk Support
• Train the Trainer

For more information contact training@workplacesystems.com

WorkPlace are able to offer a fully hosted solution for the operation of your Workforce Management System. The highlights of our Managed Service are:

• A highly available resilient solution
• Stringent security
• Proactive service management

In order to meet the requirements WorkPlace proposes a 99.5% availability using load balanced web servers, application servers and data collection servers, plus database servers in an active/passive cluster.

The WorkPlace Managed Service includes:

• Managed hardware - dedicated hardware managed by certified hardware engineers.
• Managed security - enterprise-strength managed firewalls with customised security policies.
• Enhanced services - options to increase the availability and performance of your the solution.
• Managed software - managed by our certified system administrators.
• Delivery process - implementation, service delivery, and project management processes.
• Autonomic monitoring - self-protecting, self-configuring, self-healing, and self-optimising network monitoring system.
• Network - multiple points of presence and international connections for maximum performance.
• Data centres - world-class data centres engineered to N+1 standards to ensure maximum up-time.

With WorkPlace Systems you are assured of worldwide, world-class technical support. Our teams provide a collaborative support environment with our customers to ensure the maximum availability of their workforce management solution. We use on-line support tools which allow you to track the status of your support requests with access to knowledge bases and ftp sites. WorkPlace's support teams are closely tied to our project customer teams to ensure the smoothest transition from pre-production to post.

For more information contact support@workplacesystems.com