Client and Consulting Services for Workforce Management

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Customers can take advantage of a variety of value added services available from WorkPlace’s catalogue of Managed Services. On a ladder of increasing sophistication, WorkPlace offers services from basic assistance with housekeeping through to complete outsourcing of the operational and technical management of their WFM system.

These services can help Companies strategically manage their labour resources, ensuring a high level of service through an effective workforce, without incurring the overhead and specialist in-house expertise normally required.

WorkPlace range of Managed Services assist customers with temporary or more permanent technical or operational skills gaps to achieve the maximum value and return from their investment in WFM software.

Services include:

• Operating Model maintenance
• Daily Shift pattern / Schedule production
• Weekly / Daily KPI Reporting
• Seasonal/Annual Budget production
• System Monitoring and Housekeeping
• Database Administration
• Configuration Management
• Release Management