Identification of Key Labour-related KPIs
In many Companies there is information available to derive KPIs, but management have neither the time nor the tools to extract and calculate these KPIs and review for improvements. WorkPlace consultants have experience to establish and analyse these figures and present to the customer commentaries as to what is being achieved with regards to Service Levels, effectiveness and Labour Costs to Sales Ratios. This analysis can be extended to comparisons of different day types and times to give further insight into the performance.
"The results were used to ensure each store had the correct number of hours for the work to be done, our approach allowed store managers to increase hours if sales allowed. The analysis also allowed us to better understand the important Jewellery sales process and manage the performance of each store in this critical area".
Mark Johnson
Head of Retail Operations
Past Times