Productivity and Performance Management
The two major areas of Productivity and Performance Management are:
Reporting
WorkPlace offer a number of reporting options: a standard set of reports with some configuration options for the user available on the web. Our solutions also incorporate a Management Information Module which allows super-users to more accurately define the reports they require. Lastly WorkPlace have partnered with Business Objects and supply a tailored Universe to allow operational planners to run ad-hoc or regular Business Object reports.
Control
As a result of reporting on the information, control can be exercised. This falls into three short, medium and long term time horizons:
Examples of short term control are:
- Realtime recognition that an individual has not arrived at work as scheduled and the system provides the best replacement in terms of appropriate skills preferences and availability
- Re-allocation of hours and of activities
- Re-allocation of hours and of activities
In summary the effect of short term control is to improve the quality of the schedule in the up-coming hours and days.
Examples of medium term control are:
- Identifying skills and performance lapses and constructing and simulating tactics to deal with them
- Identifying absenteeism (the employee is not at work) and presenteeism (the employee is at work but performs at a lower than optimal level). This may drive different e-learning and recruitment policies
- Reviewing the operating model and labor standards - where it is recognized that the demand calculated is never what is actually worked, and a review of the calculation is required
n summary the medium term control is to improve the productivity of the teams by assessing the quality of the data that creates the schedule i.e. the forecasting process, staff records and absence.
Examples of long term control are:
- Analyzing long term trends
- Providing quality data for the board to make strategic decisions
- Simulation of "what-if" scenarios
The purpose of the long term control is to assess and inform the strategic direction of the business, and to provide a simulation tool.
Click here to view a glossary of Workforce Management terms
Industry Ranges
Retail | Hospitality | Emergency Services | Utilities | Transportation | Manufacturing | Healthcare