Fully Integrated Web Based Software Modules for Workforce Management - Productivity and Performance Management

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The two major areas of Productivity and Performance Management are:

• Reporting
• Control

WorkPlace offer a number of reporting options: a standard set of reports with some configuration options for the user available on the web. Our solutions also incorporate a Management Information Module which allows super-users to more accurately define the reports they require. Lastly WorkPlace have partnered with Business Objects and supply a tailored Universe to allow operational planners to run ad-hoc or regular Business Object reports.

As a result of reporting on the information, control can be exercised. This falls into three short, medium and long term time horizons:

Examples of short term control are:

• Realtime recognition that an individual has not arrived at work as scheduled and the system provides the best replacement in terms of appropriate skills preferences and availability.
• Re-allocation of hours and of activities
• "In week control" may allow for the addition of short term contingent workers, such as agency staff, or for a re-forecasting of some of the drivers

In summary the effect of short term control is to improve the quality of the schedule in the up-coming hours and days.

Examples of medium term control are:

• Identifying skills and performance lapses and constructing and simulating tactics to deal with them
• Identifying absenteeism (the employee is not at work) and presenteeism (the employee is at work but performs at a lower than optimal level). This may drive different e-learning and recruitment policies.
• Reviewing the operating model and labour standards - where it is recognised that the demand calculated is never what is actually worked, and a review of the calculation is required.

In summary the medium term control is to improve the productivity of the teams by assessing the quality of the data that creates the schedule i.e. the forecasting process, staff records and absence.

Examples of long term control are:

• Analysing long term trends
• Providing quality data for the board to make strategic decisions
• Simulation of "what-if" scenarios

The purpose of the long term control is to assess and inform the strategic direction of the business, and to provide a simulation tool.

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