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Retail Solutions, Birmingham - 6th June, 2006 - LSI Consulting launches the UK Division of their highly successful US Workforce Management Consultancy at The Retail Solutions Show, to help UK retailers gain even greater effectiveness from their workforces.

Founded in 1997, LSI is the leading US-based Consulting and Labour Standards company specialising in retail Workforce Management. LSI Consulting offers its clients a full range of independent consulting services focused on improving customer service, store labour productivity and workforce efficiency with the clear aim of improving overall store performance.

“A serious focus on the discipline of workforce management has the real potential to help retailers of all sizes make the single biggest improvement in both their customer service levels and operational labour costs, providing immediate gains in revenue and margin” stated Bob Hayworth CEO of LSI Consulting. “In our experience, the real challenge facing retailers is how to ensure a Workforce Management solution is designed, implemented and adopted effectively by their operations in order to realise these spectacular benefits. LSI helps a retailer to do this better and with less risk.”

LSI Consulting was acquired in 2005 by WorkPlace Systems, a leading UK Workforce Management Solutions company and has combined elements of existing WorkPlace technology and staff schedules optimisation consulting experience with LSI’s own products to enrich the services offered to customers both inside and outside of the Retail Sector.

Commenting on the link with WorkPlace, Haworth continued “We believe WorkPlace has the most sophisticated Workforce Management technology enabling retailers to model their operation accurately and to develop superior schedules to optimise store operations. We have already utilised some of this technology to help retailers with the more strategic aspects of their operations such as Labour Budgeting and the redesign of Store Schedules.”

LSI Consulting offers retailers the following services aimed at improving store performance:

• Workforce Management - Strategy, Planning and Performance
• Labour Standards – Libraries and Consulting
• Process Definition and Improvement Workshops
• Retail Process Improvement and Best Practice
• I-Queue – Retail Traffic Simulation
• Preparation of Demand-driven Labour Budgets
• Preparation of Demand-driven Labour Forecasts
• Improving Staff Schedules in Stores
• Peak period Staffing Plans
• New Store Staffing Plans
• Design of Effective Annualised Hours Schemes for Retail
• Operating Model Development
• Store Manager Effectiveness Programmes
• KPI/Benchmark Design and Implementation

Commenting on LSI’s new UK Consulting division, Ian Lenagan, CEO and Chairman of WorkPlace Systems stated “LSI Consulting brings a complementary set of skills and services to WorkPlace and to the Retail Sector in the UK which will enable UK retailers to gain from the experience of their US counterparts and to realise even greater benefit from their investment in Workforce Management systems or from improved manual processes. There is a high degree of synergy between our two organisations and we have been working with LSI for the past six months to develop new services and to modify existing LSI services to suit the UK and European Retail Sector.”

Click here to see this press release as a downloadable PDF.

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