Hospitality
Problems
- Customer Service is the major differentiator in hospitality. How can you ensure customer service is optimized by having the right staff scheduled at the right time?
- How can you tackle the high levels of staff turnover?
- Workforce management allows you to grow your business by improvements in productivity, in an environment of regulatory compliance
Solutions
WorkPlace Systems workforce management solutions feature:
- Sophisticated forecasting techniques to predict the requirements for staff for all seasons in the year
- Bottom up and top down approach to budgeting and forecasting hours and sales
- Schedules planned down to a quarter hour based on anticipated customer volumes, occupancy rates, takings and even the effect of the weather
- Absence management, including using a web-based kiosk to allow requests and track responses, and automatically suggest replacement cover
- Time and the activities captured allowing house/department managers to manage hours, interpret the reason for any discrepancies and to propose improvements
- Commission payments accurately captured and authorized for payment
- Advanced web-based reporting capabilities to allow Head and Regional Offices to better understand how their labor costs are being spent
Benefits
- Save up to 5% of costs by a reallocation of premium payments and a reduction of operating hours
- Improve customer service by matching customer volumes with customer facing staff
- Reduce labor turnover by planning schedules around staff's individual working time preferences, re-planning flexible contracts to more closely fit in with the outlet operating model - leading to reduced costs through reduced recruitment and training of new recruits
- Reduce errors in over-payment and reduce un-authorized absence through better visibility of attended hours
- Comply with local labor and State laws through rule-based scheduling
- Reduce the time spent by valuable house/department managers in scheduling creation and attendance management
- Provide Head Office with near-instantaneous feedback on operations
Client References
Rank Leisure | Whitbread