Baseline flexing |
A method of incremental changes to an existing schedule using parameters such as shift start time and duration |
Break rules |
A set of rules defining staff entitlements to paid and unpaid breaks for incorporation into scheduling |
Brownfield site |
An existing site which has legacy issues which the scheduling process must adhere to or address |
Demand |
Collective term for the individual tasks which have to be completed to reach a defined service level |
Effectiveness |
Amount of scheduled time which addresses forecast demand |
Estate |
A definition of the make up of an organisation |
Foot flow |
The physical numbers of customers through an organisational node |
Greenfield site |
A new site, or a site with no legacy issues |
Hierarchical organisational node |
A organisational level in the hierarchy of a business |
Ineffectiveness |
Amount of scheduled time where there is no expected demand |
Key Performance Indicators (KPI’s) |
Key Performance Indicators. A series of quantifiable measures to calculate the efficiency and service level of a schedule against demand |
Operational Schedules |
The short term reallocation of resource on a short to medium term basis due to changes to forecast demand or absence such as annual leave |
Roster |
Anonymous shifts which have been created to address demand |
Schedule |
The end product of matching demand and supply, with named rosters for a specified period of time |
Service level |
The cumulative term for demand related to activities impacting the customer experience |
Skill |
A collection of tasks |
Super Users |
Nominated individuals who have had the highest level of training in both the implementation and end use of a system with a view to become system owners |
Task – Fixed |
Individual items of work which collectively contribute to the demand profile but which are not dependant on a variable driver e.g. cleaning |
Task – Primary |
Where a task is the preferred task for a staff member |
Task – Secondary |
Where a task is able to be performed by a staff member, but where it is only used as an exception |
Task – Variable |
Individual items of work which collectively contribute to the demand profile where the resource required is driven by a variable driver e.g. check-out assistant |
Workload |
An expression of demand |
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