The Business Case for Workforce Management - WorkPlace OnLine Schedule and Attendance Management
WorkPlace Systems have been involved in creating many customer Workforce Management Business Cases and found that the business case will vary depending on the sector, size and challenges facing that organisation. The example below was created during the Phase 1 implementation of WorkPlace OnLine - Schedule and Attendance Management Modules for a Retail customer.
For a further details and more information on how WorkPlace Systems can help your organisation create a detailed Workforce Management Business Case - please email contact details to gavin.hunter@workplacesystems.com
WorkPlace has defined the workforce management business benefits as hard, soft and intangible.
Hard Benefit
Hard benefits are the quantified value of savings or measurable service level improvement, e.g.
- Saves money
- Prevents cost
- Improved Service Levels
Description of Benefits
Visibility of Schedule:
- Scheduling all contract hours / Not paying for unused contract hours
- Reduced overtime - Managers work in another location as last resort
- Manager / deputy overlap is minimised
Absence Management:
- Accurate absence management
Paid Hours Accuracy:
- Consistent and correct pay rules applied / Payroll correct
- Not paying late start and early leaving
- Not paying leavers or non starters
Reduced Administration Time
- Processing rosters and timesheets
Printing and Postage Costs
- Eliminate mailing of rosters
Improving Schedule Templates
- Redesign of optimum hours
- Cluster scenario modelling
- Re-design of the middle shift
Soft Benefit
Soft benefits are evident benefits but not enough information available to fully quantify / measure, e.g.
- Staff Motivation
- Ensure compliance
- Enhance management performance
Description of benefits and impacts
Visibility of up to date schedules and hours at local, regional and HQ
- Managers not working at key times
- Proactive informed management
- Problem solving and avoidance
- Improved quality of the rosters produced
Improved Service Level
- Customer experience
- Sales conversion
Lone Worker, WTD Monitoring
- Duty of Care
- Evidence of compliance
Focus on cost as well as hours
Comparison of Template, Roster and Actual Hours
Schedule and Attendance Enforced Break management
- Consistency and compliance
Accurate pay first time
Staff Turnover
- Reduced cost of recruitment
- Less induction training
- More experienced staff
Intangible
Evident but not possible to quantify
- Consistency of process across location
Description of benefits and impact
Risk of supporting current Excel model
Consistent practice for all location
For a further details and more information on how WorkPlace Systems can help your organisation create a detailed Workforce Management Business Case - please email contact details to gavin.hunter@workplacesystems.com